We want to show our deep appreciation for your support by providing a pleasant shopping experience and a smooth return process in the event that your items aren't a fit for you. Hey, it happens!
Our 30-day return policyallows customers to initiate a return request with 30 days of placing their order. To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt email, text, or other proof of purchase.
To start a return, contact us at shop@hopeheals.com. If we are able to accept your return, we’ll send instructions on how and where to send your package. Hope Heals will not provide a return label. Feel free to contact us for any return question at shop@hopeheals.com, and we'll be happy to help!
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. We'll make it right as soon as possible!
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase of a new item.
We'll notify you once we’ve received and inspected your return, and let you know if we're able to give you a refund. If approved, you’ll be refunded automatically via your original payment method. Please remember bank or credit card companies may take several business days to process and post the refund, so be patient!